Line

Acquire is a comprehensive customer support platform designed to transform communication through messaging, video, and advanced agent workspaces. The software simplifies customer interactions by unifying various digital support channels, facilitating improved response times and enhancing agent efficiency. It enables businesses to provide the quality support their customers deserve, optimizing workflows and ensuring seamless communication.

Channels: Facebook, Line, WeChat, WhatsApp, Instagram, Telegram, Twitter.

Integrations: Amazon Lex Bot, Article Inserter, Article Search, Azure QnA Maker, Book a Meeting, Calendly, Chili Piper, Content Showcase, Custom Card, Desktop Applications, DocuSign, Get a Demo, Google Analytics, Google Meet, Guru, HubSpot, Freshdesk, IBM Watson, JotForm, Magento 2, Mailchimp Subscribe, Microsoft Dynamics CRM, OnceHub, PII Form, Salesforce, Shopify, Server Status, Stripe, Typeform, Viber, WooCommerce, Zoho Desk, Zoho CRM, Zendesk, Zendesk Guide, Zapier, Zoom.

Botpress is a comprehensive platform that enables the creation of powerful AI agents. It offers an intuitive building experience driven by the latest advancements in large language models (LLMs). This platform is ideal for users looking to start building their own AI solutions quickly and effectively.

Channels: Instagram, Intercom, Line, Messenger, Microsoft Teams, Slack, Sunshine Conversations, Telegram, Viber, Webchat, WhatsApp.

Integrations: Aftership, Asana, AWS Lambda, AWS S3, Browser, Calendly, charts, Chat, DALL-E Image Generation, Google Analytics, HubSpot, Jira actions, JSON Web Token, Linear, Messaging API, Mixpanel, N8N, Notion, PostgreSQL, Salesforce, Segment, SendGrid, Shopify, Stripe, trello, Twilio, Twilio Voice, Typeform, UUID, Vonage, Weavel, Webhook, Wikipedia, Zapier, Zendesk.

LLMs: Anthropic, Cerebras, Fireworks AI, Groq, Hugging Face, OpenAI.

Pricing Plans:

Pay-as-you-go (from $0)
- Visual building studio
- Free monthly AI credit
- Integration hub
- Agent analytics
- Platform API access
- Community support
- Starting cost: free; customizable for additional bots and features with a cost of $1/month each.

Team ($445.5 (Yearly) or $495 (Monthly)
- All Pay-as-you-go features
- Live agent handoff
- Custom agent analytics
- Real-time collaboration
- Enhanced knowledge bases
- Live-chat support
- RBAC
- Yearly subscription offers a discount. Free trial available.

Enterprise (Custom Pricing)
- All Team features
- Botpress Enterprise Guarantee
- Whiteglove onboarding
- Custom workspace limits
- Volume discounts
- Custom payment terms
- Dedicated supportContact sales for custom pricing and enterprise-specific requirements.

Chatwoot is an open-source and cloud-based customer engagement platform. It allows users to manage various customer conversation channels from a single interface, enhancing relationship building and customer satisfaction. This platform serves as a self-hosted alternative to Intercom and Zendesk, empowering organizations with the tools needed for effective communication.

Channels: Web chat, WooCommerce, Shopify, Email, Facebook Messenger, Instagram, SMS, WhatsApp, Telegram, Line, Slack

Integrations: Dialogflow, Rasa, FullContact, Clearbit, Calendly, Stripe

Pricing: starts with Hacker plan from $0 per calendar month (constrained to maximum of 2 agents)

Crisp is a comprehensive AI-powered business messaging platform that consolidates teams, conversations, data, and knowledge in one centralized place. It facilitates effective communication by supporting multiple channels such as email, chat, and social media, allowing teams to collaborate easily. Crisp offers a variety of features including a Knowledge base, Omnichannel Team Inbox, Chatbot, and CRM, all aimed at enhancing customer success and engagement.

Channels: Instagram, Twitter, Discord, Messenger, Twilio SMS, Viber, WhatsApp, Line Telegram

Integrations: WordPress, Shopify, Contact Form, Auto-Responder, Cloudflare, Prestashop, Ask Rating, Slack, Mailchimp, Zapier, WooCommerce, WHMCS, Segment, YourGPT AI Bot, Joomla, Support AI ChatBot, Quicklinks, Zoho, Salesforce, Webflow, Pipedrive, Aircall, HubSpot, Videosupport, GitHub, Message Scheduler, Trello, LunaGPT, Quick Actions, Bugpilot, Databerry, Freshpaint, Klaviyo, Olvy, Smiirl, Poptin - Pop Ups and Contact Forms, Ringover, IsDown, Viber, Rotic Chatbot, Tabular - Email Builder, Ply, Onepilot, ChargeDesk, n8n, Dropbox Integration, HockeyStack, Auto-Delete, ActiveDEMAND, Magento, SocialPrf, Ticket Center, Stripe

Pricing: starts with a free plan

Free trial: Yes, 14 days

The Microsoft Bot Framework offers a comprehensive solution for creating enterprise-grade conversational AI experiences. It allows developers and teams to build intelligent bots utilizing Azure Cognitive Services for natural language understanding. Additionally, it provides an open-source SDK and tools to connect bots with various channels while ensuring ownership and control of data.